Data Protection

The protection of your data is very important to us. We want to assure you that AuPairCare takes the protection of your personal data very seriously. We want you to know when we collect which data and how we use it. If you have any questions or communications regarding data protection, you can contact or our data protection officer directly at any time.

The AuPairCare Europe GmbH website can in principle be used without giving any personal data. If you wish to contact us via online forms, the processing of personal data is required. This always takes place in accordance with the basic data protection regulation and in accordance with the country-specific data protection regulations applicable to AuPairCare Europe GmbH. With this data protection declaration we would like to inform you about the type, scope and purpose of the personal data collected, used and processed by us and your rights as the person concerned.

We have implemented numerous technical and organisational measures to ensure that the personal data processed via this website is protected as completely as possible. Nevertheless, Internet-based data transmissions can have security gaps (e.g. when communicating by e-mail), so that absolute protection cannot be guaranteed. For this reason, every person concerned is free to transmit personal data to us by alternative means, for example by telephone.

1. Name and address of the responsible body

AuPairCare Europe GmbH is responsible in the sense of the basic data protection regulation, other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature:

AuPairCare Europe GmbH
Giesebrechtstr 10
10629 Berlin

Phone: +49 30 8439390

2. Name and address of the data protection officer

If you have any questions or suggestions regarding data protection, you can contact our external data protection officer directly at any time:

Dipl.-Inform. Thomas Ziemer
Postfach 470805
12316 Berlin


3. Collection, processing and use of data

3.1 Automatic storage of data

Every time a person or automated system accesses our website, a series of general data and information is collected and stored in the log files of the server (log files).

The following specific data is stored in this log file:

  • Date and time of the call

  • Name of the Internet service called, the resource called and the action used

  •  if necessary, the query that the client has made

  • the website from which the user has accessed our pages (referrer), as well as their country code (e.g. "en")

  • the amount of data transferred

  • message as to whether the retrieval was successful

  •  IP address (Internet Protocol address) of the calling computer

  • data provided by the Internet client used by the visitor (browser type, e-mail program, etc.): Program, version, operating system, language

  • the Internet service provider of the accessing system

  • other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using this general data and information, we do not draw any conclusions about the person concerned. These log files are required to correctly deliver and optimize the contents of our website as well as the advertising for it, to ensure the permanent functionality of our information technology systems and the technology of our website and to provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack.

This anonymously collected data and information is therefore evaluated by us statistically and also with the aim of increasing data protection and data security in our company in order ultimately to ensure an optimum level of protection for the personal data processed by us. The anonymous data of the log files are stored separately from all personal data provided by a person concerned.


3.2 General contact via the website

Due to legal regulations, our website contains information that enables quick electronic contact and direct communication with us, for example via e-mail. The personal data transmitted by you will be stored for the purpose of processing or contacting you. This personal data is not passed on to third parties.


3.3 Contact and application forms

In some parts of our website you may be asked to enter personal data in forms. These include forms for ordering brochures by post, registering for an information event, online short applications and online applications for the various exchange programs.

The specific personal data that is transmitted depends on the respective form. The personal data entered by you will only be collected and stored for the purposes stated on the form in order to comply with your respective request. It is your free decision whether you enter this personal data. Your personal data will not be linked or matched with other data.

The IP address assigned by the Internet Service Provider (ISP), the date and time of registration are also stored. This data is stored against the background that this is the only way to prevent misuse of our services and, if necessary, to enable us to investigate criminal offences committed. In this respect, the storage of this data is necessary for our protection. This data will not be passed on to third parties unless required to do so by law or for the purpose of criminal prosecution.

Information Sheet for Au pair participants: Data Collection at AuPairCare

Furthermore, we at AuPairCare must also collect special personal data from the applicants for an exchange programme in order to carry out the consultation and application procedure in the online short applications and online applications. This includes the collection of health-related data and data on religious attitudes. This information is important for our application process, for placement with a suitable host family in the host country and for the support of the participant in the host country. In individual cases, participation in the program may not be possible due to health restrictions. As we are not allowed to process this special personal data without an explicit consent, we obtain it separately in the course of the application process.

Detailed information on the collection, use and processing of data by AuPairCare can be found in the information sheet created for the au pair programmes. The information is usually sent together with the detailed application documents.


3.4 Duration for which the personal data is stored

We store personal data for as long as it is necessary for the performance or initiation of the contract that you have requested, as well as for other important purposes, such as compliance with our legal obligations, dispute resolution and the duty of proof. Therefore, the actual storage period can vary considerably.

If the storage purpose ceases to apply or if a storage period prescribed by the European regulator or another competent legislator expires, the personal data is routinely blocked or deleted in accordance with the statutory provisions.

4. Your rights as a person concerned

You retain control of all personal information you provide to us. If you would like to change the data we have stored about you or change your consent to the sending of a message, you can inform us of this via the contact details provided in the imprint, to or directly to our data protection officer (see section 2).

As a visitor to our website and our customer, you have the following rights over the data collected and stored by you in accordance with the European Union General Data Protection Regulation (GDPR) ​​​​​​:​


4.1 Information and correction

You can obtain information from us at any time and free of charge as to whether and which specific personal data concerning your person have been processed, stored or transferred to a third country by us and can request a copy of the stored data. You can have incorrect data corrected and completed remotely.


4.2 Deletion, limitation and the right to oblivion

You can request the deletion and restriction of your personal data. Please note that there are legal storage obligations, e.g. for paid contracts such as the booking of exchange programs, and we may therefore not delete your data completely in every case. In this case we will restrict the processing of your data.


4.3 Data transferability

You have the right to receive the personal data concerning you in a structured, current and machine-readable format or to transmit it to another person in charge, provided that the processing is based on the consent or a contract and is carried out by means of automated procedures. However, this shall not apply where processing is not necessary for the performance of a task in the public interest or in the exercise of official authority conferred on the controller. Furthermore, you have the right to have the personal data transferred directly from one data controller to another data controller, insofar as this is technically feasible and provided that the rights and freedoms of other persons are not affected by this.


4.4 Revocation

You can revoke your consent to the processing of your personal data at any time with effect for the future at the contact addresses mentioned in paragraph 1 or 2. In particular, you can object to the use of your e-mail address for the purpose of sending advertising e-mails at any time in writing or in text form to with effect for the future without incurring any costs other than the transmission costs according to the basic rates. This also applies to profiling insofar as it is connected with such direct advertising.


4.5 Objection

Furthermore, for reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data on the basis of a legitimate or public interest. This also applies to profiling based on these provisions. We will no longer process personal data in the event of an objection, unless we can prove compelling grounds for processing that outweigh the interests, rights and freedoms of the data subject or the processing serves to assert, exercise or defend legal claims. Furthermore, for reasons arising from your particular situation, you have the right to object to the processing of personal data concerning you, which we carry out for scientific or historical research purposes or for statistical purposes, unless such processing is necessary to fulfil a task in the public interest.


4.6 Automated decisions in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing (including profiling). If the decision to enter into or perform the Participant Agreement is required or is made with your express consent, we will take reasonable measures to protect your rights and freedoms and your legitimate interests. This includes at least the right to state your own position, to challenge the decision and to demand that an employee intervenes. If you wish to assert your rights with regard to automated decisions, you can contact us at any time.


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